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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first step you should take is to click the Help button, which is visible on each page. A context menu will open. It includes detailed information about all the operations that you can perform on the page in question. Each context menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich variety of how-to videos clarifying how to work with our Control Panel. They're shot for those of you who would like to see how things are being done rather than just reading articles. In this way, everyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't find the solution you are looking for, take a look at our extensive Frequently Asked Questions section, which comprises questions asked by actual people and provides real solutions. We frequently "revamp" our FAQ database with new articles so as to embrace all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions section either, we have a fantastic team of customer support engineers available 24/7 and ready to assist you with any problem. Each trouble ticket you submit will be answered in less than sixty minutes (the average response time being just twenty mins), so you will not have to wait a long time to get an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 141771

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com